Imperial Wins Casino Responsible Gambling

At Imperial Wins we take safer gambling seriously. We want every player to enjoy controlled, responsible play and to feel confident about the limits they set. This page explains the practical tools and support we offer so you can manage your activity, take breaks when needed and access professional help if gambling stops being fun.

Player protection principles

We aim to promote safer play through clear guidance, easy-to-use controls and prompt support. Our approach focuses on prevention, early intervention and respect for your choices. We encourage regular self-checks and offer straightforward options to reduce risk and protect your account.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account. Limits are adjustable from your account settings and come into effect immediately or after a short processing period to allow considered changes. Setting a lower limit is one of the most effective ways to keep your spending under control.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These limits help prevent chasing losses and support long-term control. You can change loss limits through your account, but increases may be subject to a waiting period to ensure the change is deliberate.

Time limits, session controls and reality checks

Use time limits to restrict session length and set reminders to take breaks. Reality checks display session time and recent activity so you can make informed choices. Short breaks are available instantly, while longer account breaks or temporary exclusions can be set for days, weeks or months.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude your account. Self-exclusion blocks access for the chosen period and can include account closure or restriction of communications. After a self-exclusion ends, reinstatement normally includes a cooling-off period and verification to help ensure a safe return.

Recognising signs of problematic behaviour

Warning signs include chasing losses, missing other commitments, increasing stakes, borrowing to fund play or lying about gambling. If you notice these changes in yourself or someone you care for, act early and use the tools above to limit further risk.

Practical tips for staying in control

Set strict deposit and loss limits, use session timers, only gamble with disposable income and avoid using gambling as a way to relieve stress. Share your limits with a trusted friend and consider blocking access during vulnerable hours.

Professional help and support organisations

If you need further support, contact recognised bodies such as GamCare, GambleAware or GAMSTOP. You can also speak with your account team via live chat if you prefer guidance on tools and exclusions. For urgent or clinical help, seek local health services or a qualified counsellor.

We are committed to safer gambling. If you need assistance, please contact our support team through your account and we will help you access the right tools and support.