Need a hand? Imperial Wins support team is here to help with account questions, verification, withdrawals, technical issues or general feedback. Contact our agents for quick assistance via live chat, email or phone. We aim to resolve most account-related enquiries promptly and can guide you through KYC steps, payment options and game queries. For partner or affiliate questions please use the dedicated channels below or contact ImperialWins partners team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (corporate enquiries) |
| Affiliate enquiries | [email protected] (partner team) |
| Payments | [email protected] (withdrawals & deposits) |
| Privacy | [email protected] (data requests) |
| Phone | +44 20 7946 1832 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Response times | Live chat immediate; email replies within 24 hours |
| Languages | English (other languages available by request) |
For detailed requests, account issues or when you need to send documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Including your account ID and a concise description helps us process requests faster and reduces the need for follow-up.
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment questions are usually handled the same day; more complex cases, such as verification, payment investigations or dispute reviews, can take several days while we gather information and liaise with partners. We will keep you updated on progress and provide an estimated timescale where possible.
We’re always looking to improve. If you have feedback, ideas or suggestions about the site, games or promotions please let us know. Your comments are reviewed carefully and help shape new features, offers and the overall experience. Send a quick note to [email protected] or use live chat. We value every contribution and aim to respond promptly.
