At Imperial Wins we take safer gambling seriously. We want every player to enjoy their time with us while keeping control of their play. This page explains the protection measures we offer, the tools you can use to manage activity, and where to find support if gambling stops being fun or starts to cause harm.
We aim to provide a safe and transparent environment. That means clear information about account controls, straightforward ways to limit activity, and staff who will act on requests for support. We encourage responsible play and will support any customer who asks for help or needs to pause their account.
We provide a range of tools you can use from your account area to manage how you play. These include:
You can change most limits directly in the account settings. If you prefer, our support team can assist you with set-up or adjustments. Requests for tighter limits or self-exclusion are treated promptly and confidentially. Please note that some limit changes may take effect after a short processing period to prevent impulsive reversals.
It can be hard to spot when gambling is becoming a problem. Common signs include spending more than planned, chasing losses, neglecting work or family, borrowing to gamble, or feeling anxious about play. If you notice any of these signs in yourself or a friend, consider using the controls above or seeking external help.
If you choose to self-exclude, we will block access to your account for the period you request and provide information about support options. When your exclusion ends, you can contact our support team to discuss safe ways to return. For longer-term recovery, consider extended exclusions or external programmes.
If you need specialist support, UK organisations that can help include GamCare, GambleAware, GAMSTOP and the National Gambling Helpline. These services offer confidential advice, counselling, and tools for treatment and self-exclusion. If you or someone you know is struggling, we strongly recommend contacting one of these bodies for professional assistance.
If you have questions about the tools available or need assistance with limits or self-exclusion, please contact our support team via live chat or in-account messaging and we will respond promptly and respectfully.
For general safer gambling information and to learn more about the options available to you, visit the responsible gambling section in your account or reach out for assistance at any time. ImperialWins is committed to helping you play safely and stay in control.
