These Terms and Conditions set out the rules for using the services we provide at ImperialWins and explain the legal relationship between us and our users. They apply whenever you access our site, open an account, make deposits, place bets or use any feature on the platform. By registering you accept these terms and any other rules, policies or product terms we publish from time to time.
You must provide accurate personal details when registering and keep them up to date. You are responsible for all activity that occurs under your account, including any wagers placed and transactions made. Do not share your login or password. If you suspect unauthorised access, contact our support team immediately.
We may require identity and payment verification at any time to comply with legal and anti-money laundering obligations. Verification typically requires government-issued ID and proof of address. Withdrawals may be delayed until verification is complete.
We may set deposit, wagering or withdrawal limits on accounts and reserve the right to suspend, restrict or close accounts where there is suspected fraud, abuse, suspicious activity or a breach of these terms. Any funds subject to investigation may be held until enquiries are resolved.
To use the service you must be of legal gambling age in your jurisdiction and able to form legally binding contracts. Persons from restricted territories or those excluded under local law must not register. It is your responsibility to ensure the service is lawful where you are located.
Use the platform in a lawful and honest way. Prohibited actions include collusion, abusive behaviour, exploitation of software bugs, creating multiple accounts to gain advantage and using automated tools to interact with the service. We may refuse or void bets and winnings where abuse is detected.
Promotions and bonuses are subject to specific terms which form part of these conditions. Bonus eligibility, wagering contributions, game restrictions and expiry periods are set out in the promotion details. We may decline, cancel or reclaim bonuses and associated winnings where we suspect misuse, bonus abuse or where the promotion terms are breached.
Payment methods, processing times, minimums and limits are shown in the cashier. Withdrawals are subject to verification checks and any applicable processing times. We reserve the right to apply checks to prevent money laundering and fraud; large withdrawals may be paid in instalments where required for security or compliance reasons.
If you have a complaint, contact our support team so we can investigate. We aim to respond promptly and to resolve disputes fairly. If we cannot agree a resolution you may have escalation options under applicable local law or through alternative dispute resolution where provided.
We may update these terms from time to time. Material changes will be notified on the site or by email. Continued use of the service after changes are published constitutes acceptance of the updated terms. Check this page regularly to stay informed about current rules and requirements.
